Shipping policy

 

PROCESSING TIME

SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. You will receive an email from contact@koschlabel.com when your order has been confirmed. Please allow 25-30 business days for your order to be delivered as these are handcrafted made to order goods. Shipping times may increase during holidays and other peak seasons. Purchased items will be shipped within 20 business days of the order, although most will be shipped within 10 to 12. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please contact us at contact@koschlabel.com.

TAXES, SHIPPING & HANDLING CHARGES

All India orders are shipped via DELHIVERY or DTDC. All USA orders are shipped via UPS, USPS or Fedex or DHL. All international orders are shipped via UPS or Fedex or DHL. Carriers are selected based on the most efficient delivery. 

All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country. please contact your local customs for further information.

FAILED DELIVERY/RETURNED TO SENDER

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (KOSCH LABEL LLP) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

DAMAGED/OPENED BOX

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order.

RESTRICTIONS
KOSCH MFG:

- is unable to ship to PO boxes.

- is unable to combine separate orders into a single shipment.

- is unable to change any shipping addresses. We will only ship to the address entered at the time the order was originally placed.

- is unable to cancel or modify an order.

- is unable to price match or make price adjustments.

ABANDONED PACKAGE

Customers are responsible for any additional shipping fees associated with a returned package or exchange. KOSCH LABEL LLP will either send an invoice to you for the costs, or you are able to provide us with a prepaid shipping label. KOSCH LABEL LLP will only hold your package for 30 days before it is deemed abandoned. After 30 days, an abandoned package will forfeit the right to an exchange or refund.